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Privacy Policy

Nest Hotel Incheon (hereinafter, “the Company”) is committed to place the personal information of our customers as a top priority and comply with the law about “the usage promotion of information communication network and the protection of information”.
The Company shall inform our customers of why and how the personal information provided by our customers is used and what measures are taken for the personal information protection through “the Personal Information Protection Policy”
The Company will make an announcement through web page notice (or individual notice) if any revision of “the Personal Information Protection Policy” may take place.
The policy came into effect on September 12, 2014.

  • Policy 1Types of Personal Information Collected
  • Policy 2Collection and Usage Purpose of Personal Information
  • Policy 3Retention and Usage Term of Personal Information
  • Policy 4Deletion Process and Method of Personal Information
  • Policy 5Provision of Personal Information
  • Policy 6Consignment of Personal Information Collected
  • Policy 7Right and Executing Method of User and Legal Representative
  • Policy 8Installation, Operation, and Refusal of Automatic Collection Device of Personal Information
  • Policy 9Questions and Complaints Service of Personal Information

Article 1 Types of Personal Information Collected and Collecting Method

Policy 1 Types of Personal Information Collected
The Company has collected personal information below such as membership registration, consultation, service request.
  • Collecting Type: Name, Birth Date, Login ID, Password, Home Phone Number, Home Address, Mobile Phone Number, Email, Credit Card Information, IP Access Information, GCCI Card Number
  • Collecting Method of Personal Information; Membership Registration through Webpage (Membership Registration, Reservation, Estimation) and Phone/Fax
Policy 2 Collection and Usage Purpose of Personal Information
The Company utilizes collected personal information for the following purpose.
  • - Fulfillment of contract on service provision and Supply of fee settlement contents, Authentication of financial transaction and Financial service
  • - Identification of membership service and membership, Personal identification management, Protection of illegal usage by problematic members and Protection of unauthorized usage, Checking of intention to join, Checking of age, Handling of civil complaints such as dissatisfaction, Delivery of notice
  • - Delivery of advertising information such as marketing and advertisement utilizing events
  • - Besides reservation
Policy 3 Retention and Usage Term of Personal Information
The Company destroys relevant information without delay and without exception after the purpose of collection and usage of personal information is attained.
Policy 4 Deletion Process and Method of Personal Information
In principle, the Company destroys relevant information without delay after the purpose of collection and usage of personal information is attained. Deletion process and method is as follows.
  • - Deletion Process Input information for membership registration, reservation, estimation, etc by member is transferred to separate DB after achievement of purpose (separate file box in case of paper), is stored according to inside policy and information protection by other relevant regulation, and is immediately destroyed on deletion request. Personal information transferred to separate DB shall not be used for other purpose except being retained by regulation.
  • - Deletion Method Personal information stored as a electronic form is deleted by using technical method which makes record irreproducible.
Policy 5 Provision of Personal Information
In principle the Company does not provide personal information of customers for outside except in the following cases.
  • When customers has given prior consent
  • When complying with articulation of laws or request of investigation agency according to legal process and method
Policy 6 Consignment of Personal Information Collected
The Company does not entrust customer's information to outside agency without customer's agreement. In case of future need, the Company will inform customers of consignee and consigned work and receive prior consent if necessary.
Policy 7 Right and Executing Method of User and Legal Representative

User or legal representative is always able to inquire and revise the registered personal information of oneself or child under the age of 14 and request for cancellation of registration.

In order for inquiry/modification of user or child under age of 14 for personal information and change of personal information" (or a modification of member information etc) for cancellation of registration, the Company will take action without hesitation on request in writing, by call or E-mail. In case you request error correction of personal information, the Company does not use or offer personal information until correction is completed.

Also, in case incorrect personal information was already offered to third person, the Company will notify third party of revised treatment result in order to accomplish its correction.

The Company handles cancelled or deleted personal information made by user and legal representative's request by following "Retention and Usage Term of Personal Information" and makes sure not to be read or used for other purpose.

Policy 8 Installation, Operation, and Refusal of Automatic Collection Device of Personal Information
The Company operates 'cookie' etc which frequently saves and identifies your information. Cookie is saved at your computer's hard disk which the server used for operating company's website sends to your web browser as a very small text file. The Company uses the cookie for the following purposes.
  • - Usage of Cookie etc. Analyze of assess frequency or visit time or etc. of member and non-member, Comprehension and Trace Follow of preference and interesting field of users, and Offering of target marketing and personalized service through understanding participation degree of every event and visiting count etc.
    You have an option on cookie installation. Hence, you can allow all cookie or pass through confirmation whenever cookie is saved, or reject all storages of cookie by setting-up option at web browser setting.
  • - An example of rejection method of cookie a method of rejecting cookie setting is by selecting web browser's option a member uses that allowing all cookie or passing through confirmation whenever cookie is saved, you can reject all storages of cookie.

An example of setting method (in case of internet explorer)
: Tools at top of Web browser > internet option > personal information

Only if you reject cookie installation, there would be the difficulty of providing service.

Policy 9 Questions and Complaints Service of Personal Information
The company designates the related departments and persons below in charge of protecting of personal information in order to protect personal information of customers and handle complaint regarding personal information.

Customer service department in charge: marketing team
Telephone number: 82-32-743-9000
E-mail: info@nesthotel.co.kr
Name of personal information manager: Kangsuk Lyoo
Telephone number: 82-32-743-9156
E-mail: ks.ryu@nesthotel.co.kr
You can report civil complaints regarding all protection of personal information in which you use the service to manager of personal information or department in charge. The Company will furnish an ample reply to the report detail of users as quickly as possible.

Please inquire below institutions in case of need for report and consultation related to other infringements of personal information.
1. Personal Dispute Mediation Committee in KISA (web: www.1336.or.kr/phone: 82-2-1336)
2. ePRIVACY and i-Safe Comeetee (web: www.eprivace.or.kr/phone: 82-2-580-0533~4)
3. Internet Crime Investigation Center at Supreme Prosecutors' Office (web: www.spo.go.kr/minwon/center/report/minwon24.jsp/phone: 82-2-3480-3600))
4. Korean National Police Agency Cyber Bureau (web: www.ctrc.go.kr/phone: 82-2-392-0330))

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