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Cancellation Policy

Cancellation & No Show Fee

Please be reminded that the following fee will be charged for cancellation or no-show under the guidelines provided by the Korea Consumer Agency of the Fair Trade Commission

High Seasons Low Seasons
Period ¥°. May, July, August, September, October, December - during the entire month
¥±. every Saturday (all year long)
¥². a day before every national and designated holiday
¥³. from the eve of the first day of long holidays to a day before their last day
See example
¡Ø Any weekdays or Sunday between holidays are also considered as High Season
¥°. January, February, March, April, June, November - from Sunday to Friday during these months
¥±. the last day of long holidays or weekends (including Sundays, national and designated holidays)

¡Ø Every Saturdays, the eve of national holidays and designated holidays, and from the eve of the first day of long holidays to a day before their last day are considered as High Season
¡Ø Any weekdays or Sundays between holidays are also considered as High Season
Penalty Policy Cancellation after 15:00 on the date of 3 days prior to the arrival date (check-in date)
- 50% of the total amount of your stay will be charged


Cancellation after 15:00 on the date of 1 day prior to the arrival date (check-in date) or no-show
- 90% of the total amount of your stay will be charged

(The same rate will be applied in the case of cancellation of same day reservation)
Cancellation after 15:00 on the date of 1 day prior to the arrival date (check-in date)
- 10% of the total amount of your stay will be charged

Cancellation after 15:00 on the date of the arrival date (check-in date) or no-show
- 20% of the total amount of your stay will be charged

(The same rate will be applied in the case of cancellation of same day reservation)
¡Ø Total Amount of Stay is based on the confirmed room rate. The same rate applies when booking one room for more than one night or more than one room.
* For package rates, a penalty will be applied to the total amount of payment according to the penalty policy.
Cancellation & No-Show Policy for Reservations through OTA (Online Travel Agency)
In case of the cancellation of reservation made through OTA (Online Travel Agency), Cancellation Policy of each OTAs will be applied.
¡Ø OTA means Online Travel Agency such as local travel agencies(Interpark Tour, Hotel Join, Hotelnjoy, and social commerce) and overseas travel agencies (Expedia & Hotels.com, Booking.com and Agoda.com)

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